░░░░ 2020
MyMobility
MyMobility is a specialized school transportation service for children with disabilities. To improve communication and reduce the workload of customer service, the service is developing an app that allows families to manage pickup schedules, report absences, contact drivers, and signal any issues.
↘ About
░ The app is designed as a support tool for families navigating complex daily routines. By giving parents and guardians more control and visibility over their child’s transportation, MyMobility aims to create a smoother, more reliable experience for everyone involved, families, drivers, and operators alike.
↘ Objective
░ The app had to be simple, clear, and accessible. Particular attention was paid to readability, clarity of language, and visual hierarchy to facilitate autonomous use.
░ By enabling real-time updates (like absence notifications or last minute changes), the app helps reduce stress and misunderstandings. Integrated messaging features offer a direct line of communication, improving trust and efficiency.
░ One of the main goals was to shift routine requests, such as scheduling changes, way from call centers and into the app. The design had to support this transition through a frictionless experience that minimizes user hesitation or error.
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